Introducing CabRank - a Voice AI and Enquiry Distribution System For Law Firms

CabRank’s Voice AI agent, Genesis, answers and triages all your law firm’s incoming calls, 24/7 – both legal and admin – then distributes the work accordingly to relevant staff via your secure CabRank App. Never miss a call again, and save on unneeded staff. Get direct access to CabRank Central, Australia’s largest legal referral marketplace.  

Never Miss a Call. Ever...

Law firms, particularly sole practitioners and small firms, can be overwhelmed by high call volumes, missed client opportunities, and inefficient referral pathways. Manual call handling is expensive, inconsistent, and often leads to lost revenue.

Triage Every Call So You Only Deal With Real Enquiries

Genesis speaks with every new enquiry, providing legal information if requested, and categorising the call into the relevant area of law. If free information is all that is wanted, Genesis provides it. Callers who want to speak with a lawyer are booked in on the spot with your team.

Distributes The Work So You Don't Have To

  • Your Referrals appear in the Cab Rank App, direct from the AI agent, in a scrolling format to be “claimed” by lawyers
  • Referrals are organized by area of law and geography
  • “Claimed” referrals are “greyed out” and unable to be claimed again
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Claim the Enquiries You Want, and Send Us The Ones You Don't

If you receive a referral from Genesis that you don’t want, or can’t attend to, just press the “Send To CabRank Central” button and your referral will instantly appear in CabRank Central’s Hot Lead marketplace, where hundreds of lawyers from all over Australia will see it and have the opportunity to claim it. In return, you will receive a “claim credit”, entitling you to choose a referral that suits you better from the list.

Get Notified When The Right Calls Come In

  • Lawyers can choose which types of matters they wish to be notified of, and in which states
  • Notification can be by email, text and/or app

Record The Results of Your Call

Once you’ve contacted the client, you complete the Client Instruction Sheet which is uploaded into your Practice Management System

Access Thousands Of Hot Leads Through CabRank Central

CabRank Central is a marketplace of Hot Leads where you can find live, categorises, fully vetted clients waiting for your services.

Unlock the Full Potential of AI CabRank!

CabRank isn’t just a tool—it’s an extension of your team. By handling everything from answering simple admin enquiries to making bookings and distributing work, it frees up your human staff to focus on more complex tasks while ensuring every customer receives fast, accurate, and helpful service. 24 hours a day.

Ready to see how CabRank can transform your business?

Contact us today for a free consultation and start improving your customer experience with CabRank, by Platfirm AI.

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Revolutionise Your Business with Voice AI Solutions.

Platfirm AI Pty Ltd

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+61 1800 403 830

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    AI Never Gets Tired or Stressed

    Unlike human agents, AI doesn’t experience the stress and fatigue that can lead to poor customer interactions. AI agents remain calm, professional, and effective in every situation, from handling irate customers to managing high call volumes.

    • Maintain a calm and professional tone at all times
    • Improve customer satisfaction with consistent performance
    • Handle stressful situations without error

    Customer Personalization at Scale

    AI agents are not just about speed and efficiency; they also offer personalized experiences. By integrating with your CRM, AI agents can greet customers by name, recall previous interactions, and offer tailored solutions, creating a human-like experience at scale.

    • Personalize every conversation
    • Build stronger customer relationships
    • Provide targeted solutions based on customer history

    Multitasking Capabilities

    Unlike human agents who can only handle one call at a time, AI agents are equipped to manage multiple tasks simultaneously. From booking appointments to processing transactions and answering FAQs, an AI agent can handle it all at lightning speed, ensuring a smooth and efficient customer experience.

    • Process requests faster
    • Provide solutions instantly
    • Streamline your customer interaction process

    Instant Data and Insights

    Every call handled by an AI agent can be transformed into actionable data. From tracking customer trends to identifying common questions, AI provides powerful insights that help you optimize your business. Human agents can take notes, but AI can analyze and report on every interaction in real-time.

    • Gain insights into customer behavior and preferences
    • Improve your service based on data-driven decisions
    • Understand your customer needs better than ever

    Cost-Effective Solution

    Hiring, training, and maintaining a team of human agents is costly. AI agents offer a cost-effective alternative that can save your business significant resources over time. With an AI-powered solution, you reduce the need for large support teams while still delivering top-tier customer service.

    • Reduce labor and overhead costs
    • Eliminate the need for constant training and recruitment
    • Get better results with lower investment

    Instant Scalability

    During busy periods, scaling your human team can be difficult and costly. An AI agent can handle multiple calls simultaneously, ensuring no customer is left waiting. Whether you’re facing a seasonal surge in inquiries or a promotional event, your AI agent can scale instantly without needing additional staff.

    • Handle thousands of calls at once
    • No more long hold times for customers
    • Adapt to changing call volumes with ease

    Consistency and Accuracy

    AI agents provide consistent and precise responses every single time. Unlike humans, AI doesn’t make mistakes due to fatigue, distraction, or misunderstanding. This ensures that every customer receives accurate information, building trust in your brand.

    • Eliminate human error
    • Provide uniform service to all customers
    • Maintain professionalism even in high-stress situations

    24/7 Availability – Never Miss a Call Again

    Your business doesn’t have to sleep. With an AI agent, your phone lines are open 24/7, ensuring every customer gets the attention they need, no matter the time of day. Human agents need breaks, sleep, and days off, but an AI agent is always on call, ready to assist.
    • No more missed opportunities after hours
    • Seamless customer support during weekends and holidays
    • Round-the-clock responsiveness without the added cost