Platfirm AI Pricing Model

Transparent, Cost-Effective Pricing for Your Business

At Platfirm AI, we believe in providing Voice AI solutions that deliver exceptional value to Australian businesses. Our pricing model is designed to be straightforward, affordable, and flexible, ensuring you to get the most out of our AI-powered phone agent while saving significantly compared to traditional human staffing costs.

Our Simple Pricing Structure

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One-Time Set-Up Fee

We offer a one-off basic setup fee of AUD $3,850, which covers the installation, configuration, and initial customisation of our Voice AI agent to suit your business needs. This ensures you have a fully functional, AI-powered phone agent ready to handle your calls seamlessly from day one.

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Per-Minute Usage Charge

After setup, you are charged based on your usage. Our pricing is set at AUD $0.33 per minute. This means you only pay for the time your AI agent is actively engaging with customers, offering a pay-as-you-go flexibility that scales with your business needs.

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Minimum Monthly Charge

To ensure cost-efficiency, we have a minimum monthly usage charge of AUD $792.00, which covers up to 40 hours per month (equivalent to around 2,400 minutes). If your usage exceeds this, you’ll be charged based on the additional minutes used at the standard $0.33 per minute rate.

How Much Can You Save?

By choosxing Platfirm AI, you can significantly reduce operational costs compared to hiring human agents.

Here’s how:

No Salaries, Benefits, or Overtime Costs

Human agents require salaries, benefits, paid leave, and sometimes overtime for extended hours. An AI agent works 24/7 without any of these additional expenses.

For example, hiring a single full-time human employee could cost your business anywhere from AUD $4,000 to $5,000 per month (or more with benefits). Our AI agent, by contrast, can handle similar or even greater workloads for a fraction of the cost.

Scalable with Your Needs

Whether your call volume is low or high, our per-minute pricing ensures you only pay for the time used. There’s no need to hire additional staff to handle peak times or busy seasons—your AI agent can scale instantly and handle multiple calls simultaneously, all without increasing labor costs.

No Training or Onboarding Costs

With Platfirm AI, you don’t need to worry about training or onboarding new employees.

Our AI agents are pre-trained and ready to deliver accurate, professional service from day one. You save time and money on training and reduce the risk of errors that can occur with human agents.

Example Cost Comparison:

Hiring a human agent on a full-time salary of AUD $4,000 per month.

Using Platfirm AI for the same hours (40 hours per month) at AUD $792.00 per month.

You could save over 80% in staffing costs!

Ready to Lower Your Costs and Improve Efficiency?

With Platfirm AI, you not only save on costs but also gain the benefits of a scalable, reliable, and always-available AI agent that works around the clock. Whether you’re handling customer inquiries, making bookings, or providing important business information, our pricing model ensures you only pay for what you need, when you need it.

Interested in learning more or seeing how much you could save? Contact us today for a free consultation and start benefiting from the cost efficiency of AI.

CONTACT US

Revolutionise Your Business with Voice AI Solutions.

Platfirm AI Pty Ltd

ABN 24 679 859 744

Phone: +61 1800 403 830

Email: [email protected]

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    AI Never Gets Tired or Stressed

    Unlike human agents, AI doesn’t experience the stress and fatigue that can lead to poor customer interactions. AI agents remain calm, professional, and effective in every situation, from handling irate customers to managing high call volumes.

    • Maintain a calm and professional tone at all times
    • Improve customer satisfaction with consistent performance
    • Handle stressful situations without error

    Customer Personalization at Scale

    AI agents are not just about speed and efficiency; they also offer personalized experiences. By integrating with your CRM, AI agents can greet customers by name, recall previous interactions, and offer tailored solutions, creating a human-like experience at scale.

    • Personalize every conversation
    • Build stronger customer relationships
    • Provide targeted solutions based on customer history

    Multitasking Capabilities

    Unlike human agents who can only handle one call at a time, AI agents are equipped to manage multiple tasks simultaneously. From booking appointments to processing transactions and answering FAQs, an AI agent can handle it all at lightning speed, ensuring a smooth and efficient customer experience.

    • Process requests faster
    • Provide solutions instantly
    • Streamline your customer interaction process

    Instant Data and Insights

    Every call handled by an AI agent can be transformed into actionable data. From tracking customer trends to identifying common questions, AI provides powerful insights that help you optimize your business. Human agents can take notes, but AI can analyze and report on every interaction in real-time.

    • Gain insights into customer behavior and preferences
    • Improve your service based on data-driven decisions
    • Understand your customer needs better than ever

    Cost-Effective Solution

    Hiring, training, and maintaining a team of human agents is costly. AI agents offer a cost-effective alternative that can save your business significant resources over time. With an AI-powered solution, you reduce the need for large support teams while still delivering top-tier customer service.

    • Reduce labor and overhead costs
    • Eliminate the need for constant training and recruitment
    • Get better results with lower investment

    Instant Scalability

    During busy periods, scaling your human team can be difficult and costly. An AI agent can handle multiple calls simultaneously, ensuring no customer is left waiting. Whether you’re facing a seasonal surge in inquiries or a promotional event, your AI agent can scale instantly without needing additional staff.

    • Handle thousands of calls at once
    • No more long hold times for customers
    • Adapt to changing call volumes with ease

    Consistency and Accuracy

    AI agents provide consistent and precise responses every single time. Unlike humans, AI doesn’t make mistakes due to fatigue, distraction, or misunderstanding. This ensures that every customer receives accurate information, building trust in your brand.

    • Eliminate human error
    • Provide uniform service to all customers
    • Maintain professionalism even in high-stress situations

    24/7 Availability – Never Miss a Call Again

    Your business doesn’t have to sleep. With an AI agent, your phone lines are open 24/7, ensuring every customer gets the attention they need, no matter the time of day. Human agents need breaks, sleep, and days off, but an AI agent is always on call, ready to assist.
    • No more missed opportunities after hours
    • Seamless customer support during weekends and holidays
    • Round-the-clock responsiveness without the added cost