Terms of Use

Terms of Use for CabRank by Platfirm AI Pty Ltd

Effective Date

1 May 2025

License

Platfirm AI grants you a non-exclusive, non-transferable, revocable, limited license to install and use the CabRank App solely for your internal business operations, in accordance with your selected subscription plan. You may not sublicense, reverse engineer, or otherwise exploit the App beyond the terms of this license.

Agreement and Acceptance

This Agreement is a binding contract between you and Platfirm AI Pty Ltd. By using the App, you affirm that you have read, understood, and accepted these terms. If you are entering into this Agreement on behalf of a company or organization, you represent that you have authority to bind that entity.

Warranty Disclaimer

The App is provided “as is” and “as available” without warranties of any kind. Platfirm AI disclaims all express or implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation of the App.

Limitation of Liability

To the maximum extent permitted by law, Platfirm AI and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the use of the App, even if we were advised of the possibility of such damages. Total liability shall not exceed the amount paid by you for the App in the 12 months preceding the claim.

Payment Terms

Use of the CabRank App is subject to payment of subscription fees and usage charges as outlined during your onboarding or as amended from time to time. Unless otherwise agreed, all fees are non-refundable and exclusive of applicable taxes. Payment obligations are non-cancellable once a subscription period begins.

Guarantee

We offer no satisfaction guarantee or refund policy, unless required under applicable Australian consumer laws. You are responsible for ensuring the App is suitable for your needs before purchase.

Purchase and Renewal

Purchases of the App are handled via Microsoft AppSource or through direct invoicing by Platfirm AI. Subscriptions automatically renew unless you provide written notice of cancellation at least 30 days before the end of the current term.

Governing Law

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law provisions. Any dispute arising from these terms shall be subject to the exclusive jurisdiction of courts located in Sydney, NSW.

Changes to Terms

We may update these Terms of Use from time to time. Continued use of the App after changes are posted constitutes acceptance of the revised terms.

Contact

Questions about these Terms of Use should be sent to:
📧 [email protected]
đź“Ť Platfirm AI Pty Ltd, 49 Denham Terrace, Tarragindi QLD 4121, Australia

Revolutionise Your Business with Voice AI Solutions.

Platfirm AI Pty Ltd

ABN 24 679 859 744

+61 1800 403 830

[email protected]

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    AI Never Gets Tired or Stressed

    Unlike human agents, AI doesn’t experience the stress and fatigue that can lead to poor customer interactions. AI agents remain calm, professional, and effective in every situation, from handling irate customers to managing high call volumes.

    • Maintain a calm and professional tone at all times
    • Improve customer satisfaction with consistent performance
    • Handle stressful situations without error

    Customer Personalization at Scale

    AI agents are not just about speed and efficiency; they also offer personalized experiences. By integrating with your CRM, AI agents can greet customers by name, recall previous interactions, and offer tailored solutions, creating a human-like experience at scale.

    • Personalize every conversation
    • Build stronger customer relationships
    • Provide targeted solutions based on customer history

    Multitasking Capabilities

    Unlike human agents who can only handle one call at a time, AI agents are equipped to manage multiple tasks simultaneously. From booking appointments to processing transactions and answering FAQs, an AI agent can handle it all at lightning speed, ensuring a smooth and efficient customer experience.

    • Process requests faster
    • Provide solutions instantly
    • Streamline your customer interaction process

    Instant Data and Insights

    Every call handled by an AI agent can be transformed into actionable data. From tracking customer trends to identifying common questions, AI provides powerful insights that help you optimize your business. Human agents can take notes, but AI can analyze and report on every interaction in real-time.

    • Gain insights into customer behavior and preferences
    • Improve your service based on data-driven decisions
    • Understand your customer needs better than ever

    Cost-Effective Solution

    Hiring, training, and maintaining a team of human agents is costly. AI agents offer a cost-effective alternative that can save your business significant resources over time. With an AI-powered solution, you reduce the need for large support teams while still delivering top-tier customer service.

    • Reduce labor and overhead costs
    • Eliminate the need for constant training and recruitment
    • Get better results with lower investment

    Instant Scalability

    During busy periods, scaling your human team can be difficult and costly. An AI agent can handle multiple calls simultaneously, ensuring no customer is left waiting. Whether you’re facing a seasonal surge in inquiries or a promotional event, your AI agent can scale instantly without needing additional staff.

    • Handle thousands of calls at once
    • No more long hold times for customers
    • Adapt to changing call volumes with ease

    Consistency and Accuracy

    AI agents provide consistent and precise responses every single time. Unlike humans, AI doesn’t make mistakes due to fatigue, distraction, or misunderstanding. This ensures that every customer receives accurate information, building trust in your brand.

    • Eliminate human error
    • Provide uniform service to all customers
    • Maintain professionalism even in high-stress situations

    24/7 Availability – Never Miss a Call Again

    Your business doesn’t have to sleep. With an AI agent, your phone lines are open 24/7, ensuring every customer gets the attention they need, no matter the time of day. Human agents need breaks, sleep, and days off, but an AI agent is always on call, ready to assist.
    • No more missed opportunities after hours
    • Seamless customer support during weekends and holidays
    • Round-the-clock responsiveness without the added cost