Revolutionise Your Law Firm With Platfirm AI

24/7 Availability

Our AI solutions ensure your customers are always heard, even after hours.

Boost Productivity

Automate routine calls and free up your team to focus on high-value tasks.

Enhance Customer Experience

Seamlessly interact with customers using intelligent voice systems that resolve issues quickly.

Data-Driven Insights

Turn every conversation into actionable data to improve decision-making and service.

HOW DOES IT WORK?

STEP 1:

Customer calls your law firm and is greeted by Genesis, who gives advice, categorises the call and if it’s a hot lead, sends it to your CabRank App

Step 2:
You and your lawyers receive notification that a new enquiry is available. The relevant lawyer “claims” the lead. Unwanted leads can be sent to CabRank Central to claim credits
Step 3:
Once you have contacted the client, you complete the Client Instruction Sheet which is uploaded into your Practice Management System

Ready to streamline operations and stay ahead in the digital age?

Voice AI can enhance any business that takes phone calls from customer service to sales, support, and more.

Let us help you simplify, automate, and scale.

Get Started Today

Discover how Platfirm AI can support your business.

Contact us for a free consultation!

CONTACT US

Revolutionise Your Business with Voice AI Solutions.

Platfirm AI Pty Ltd

ABN 24 679 859 744

+61 1800 403 830

[email protected]

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    AI Never Gets Tired or Stressed

    Unlike human agents, AI doesn’t experience the stress and fatigue that can lead to poor customer interactions. AI agents remain calm, professional, and effective in every situation, from handling irate customers to managing high call volumes.

    • Maintain a calm and professional tone at all times
    • Improve customer satisfaction with consistent performance
    • Handle stressful situations without error

    Customer Personalization at Scale

    AI agents are not just about speed and efficiency; they also offer personalized experiences. By integrating with your CRM, AI agents can greet customers by name, recall previous interactions, and offer tailored solutions, creating a human-like experience at scale.

    • Personalize every conversation
    • Build stronger customer relationships
    • Provide targeted solutions based on customer history

    Multitasking Capabilities

    Unlike human agents who can only handle one call at a time, AI agents are equipped to manage multiple tasks simultaneously. From booking appointments to processing transactions and answering FAQs, an AI agent can handle it all at lightning speed, ensuring a smooth and efficient customer experience.

    • Process requests faster
    • Provide solutions instantly
    • Streamline your customer interaction process

    Instant Data and Insights

    Every call handled by an AI agent can be transformed into actionable data. From tracking customer trends to identifying common questions, AI provides powerful insights that help you optimize your business. Human agents can take notes, but AI can analyze and report on every interaction in real-time.

    • Gain insights into customer behavior and preferences
    • Improve your service based on data-driven decisions
    • Understand your customer needs better than ever

    Cost-Effective Solution

    Hiring, training, and maintaining a team of human agents is costly. AI agents offer a cost-effective alternative that can save your business significant resources over time. With an AI-powered solution, you reduce the need for large support teams while still delivering top-tier customer service.

    • Reduce labor and overhead costs
    • Eliminate the need for constant training and recruitment
    • Get better results with lower investment

    Instant Scalability

    During busy periods, scaling your human team can be difficult and costly. An AI agent can handle multiple calls simultaneously, ensuring no customer is left waiting. Whether you’re facing a seasonal surge in inquiries or a promotional event, your AI agent can scale instantly without needing additional staff.

    • Handle thousands of calls at once
    • No more long hold times for customers
    • Adapt to changing call volumes with ease

    Consistency and Accuracy

    AI agents provide consistent and precise responses every single time. Unlike humans, AI doesn’t make mistakes due to fatigue, distraction, or misunderstanding. This ensures that every customer receives accurate information, building trust in your brand.

    • Eliminate human error
    • Provide uniform service to all customers
    • Maintain professionalism even in high-stress situations

    24/7 Availability – Never Miss a Call Again

    Your business doesn’t have to sleep. With an AI agent, your phone lines are open 24/7, ensuring every customer gets the attention they need, no matter the time of day. Human agents need breaks, sleep, and days off, but an AI agent is always on call, ready to assist.
    • No more missed opportunities after hours
    • Seamless customer support during weekends and holidays
    • Round-the-clock responsiveness without the added cost